Terms & Conditions

Sales:
You are shopping on our website in accordance with the conditions stated below.
You can make purchases on our website either as a member or without membership.
Please ensure your billing, delivery, and contact information are correct. In particular, verify your email address and phone number.
When you place an order on our website, the information you confirmed about this order will be sent to your email address. After our system verifies it, your product or service requests will be fulfilled and delivered to you.
Your orders for products with a physical value suitable for shipment will be delivered via courier or in person at our company warehouse.
The date the order is placed is considered to be the date our system charges your credit card or the date a wire transfer reaches our bank accounts. The delivery schedule is based on this date.

Cancellation:
If you wish to completely cancel your order, please contact our customer representatives or send an email to the address provided in our contact section.
If an order cannot be fully fulfilled, the payment made by the customer will be refunded and the customer will be notified.
If only part of the order can be fulfilled, the customer will be informed and actions will be taken according to their preference. (For example, sometimes the customer may request that only available items be shipped and the payment for the remaining items be refunded, or they might want the missing item replaced with another product, or the entire order canceled.)
Orders for which no wire transfer is made within one week (5 business days) will be canceled.

Returns:
The return conditions for the purchased product or service fall under consumer rights. The purchased product may be returned within one week in its original condition (resalable) and in accordance with the terms, without providing any reason. Any return request of this nature received after one week will not be considered.
In case of returns, shipping costs are borne entirely by the customer. Shipments sent as collect on delivery will not be accepted or received under any circumstances.
The returned product will be checked for compliance with these conditions; if it meets the requirements, a refund will be made within a maximum of one month from the time the customer is informed of the outcome. All bank, intermediary, and shipping fees covered by our company will be deducted from the refund.
Unless otherwise stated in our warranty terms, opening the product’s packaging, tearing the protective film, or removing the warranty label will void the warranty, and such returns will not be accepted.
If you have questions about product returns, you can contact our customer representatives or send a message regarding the matter to the email address provided in the contact information.

Privacy:
The website procommerce.ticariofis.net operates with a 256-bit SSL security protocol.
The personal and credit card information you provide during membership cannot be viewed or copied by third parties. Under no circumstances do we share card information with third parties. You can shop securely.

Shipping and Delivery:
The products will be delivered to you via the shipping companies contracted by our company. Since shipping costs are included in your order, you do not need to make an additional payment upon delivery. If you would like to use a specific shipping company that is not one of our contracted providers, please contact our customer representatives.
Please ensure that you receive your package without damage. Once you accept the package, the shipping company’s responsibility ends. If you notice a problem with the product, please have the shipping company prepare a report and do not accept the package.
After your payment information is verified, your order will be prepared and delivered to the address you have provided.
To ensure your order is delivered as quickly as possible, payment must be completed within a maximum of 5 days from the order date.
Shipping costs are displayed to the customer at the time of ordering.
If a product exchange, return, or incorrect delivery address occurs, the resulting shipping costs are the responsibility of the customer.
In case of a delay in delivery or any similar situation, you can reach us via the email address or phone number provided in the contact section. Please always include your order number in your communications.
If there is a problem with the payment information or delivery address, we will contact you using the email address or phone number you provided. Orders that cannot be delivered within 15 days will be canceled.

Our Campaign Policy:
Any campaign applied in our store cannot be combined with another campaign or discount code.

Payments:
You can make payments using the methods indicated on our website (credit cards, bank transfer).
For wire transfers, payment must be completed within a maximum of 5 days from the order date.
Any “fee” or similar charges that the relevant institution may require during the wire transfer process are entirely the responsibility of the customer.
When making a wire transfer, please be sure to include your Order Number.
When you pay by wire transfer, please send your bank receipt showing the payment to our email address with the subject “HAVALE DEKONT” (Wire Transfer Receipt).

Credit Card Payment Issues:
If you experience problems while paying by credit card, the following may be possible reasons:
- You may have entered your credit card number and/or your CVC security code (the last 3 digits on the back of your credit card) incorrectly.
- Your credit card limit may have been exceeded. (Please check with your bank.)
- The validity period of your credit card may have expired. (Please check with your bank.)
- Your credit card may have been blocked by your bank. (Please check with your bank.)