Consumer Protection Information
At magnetopeners.com, we prioritize the protection and
rights of our consumers. This document sets out the key consumer protection
rights relevant to our services, aiming to provide clarity and confidence in
your transactions with us.
1. Right to Information We commit to providing clear and
complete information about our products and services, including pricing,
specifications, and any applicable terms and conditions. If you have any
questions or need further clarification, please reach out to our customer
service team.
2. Right to Cancel As products are personalized specifically
for each customer, standard cancellation rights may not apply. However, you can
cancel your order within one hour of placing it at no charge. Post this period,
any accepted cancellations may involve a fee depending on the production stage.
3. Quality Assurance We are dedicated to delivering
high-quality products. If you receive any items that are defective or not as
described, please contact us within 7 days of receipt. We will work with you to
resolve any quality issues, including offering reproductions where necessary.
4. Privacy and Data Protection Your privacy is essential to
us, and we comply with applicable data protection laws to safeguard your
personal information. Our Privacy Policy outlines how we collect, use, and
protect your information.
5. Resolving Disputes In the unlikely event of a dispute,
please contact our customer service at customercare@magnetopeners.com. We are
committed to resolving any issues through our internal dispute resolution
process.
6. Contact Information for Further Assistance For further
assistance regarding consumer protection, feel free to contact us via email or
telephone. Our contact details are provided on our website and in your order
confirmation documents.
