Refund and Returns Policy

At magnetopeners.com, we strive to ensure that our customers are satisfied with their purchases. Due to the personalized nature of our products, we have specific policies regarding refunds and returns.

1. Personalized Products All products sold on our website are custom-made based on the designs you provide. As personalized items, these products cannot be resold, therefore, we do not accept returns.

2. Order Cancellation

Cancellations are accepted within 1 hour of placing the order. To cancel an order within this timeframe, please contact us immediately.

Cancellations made after 1 hour but before production begins may incur a fee to cover administrative and preparation costs. Once production has commenced, cancellations are subject to deductions for any costs incurred, including but not limited to materials and shipping fees.

3. Defective Products If a product arrives defective, please notify us within 7 days of receipt. We require photographic evidence of the defect to assess the issue.

Upon validation of the defect, we will reproduce and send a replacement product at no additional cost. Return of the defective product may be requested in certain situations.

4. Non-Returnable Items Because each item is uniquely personalized, once an item has been printed, it is not eligible for a return unless it is determined to be defective as outlined above.

5. Contact Information For any inquiries about your order, or to discuss cancellations or defective items, please contact us at orders@magnetopeners.com or customercare@magnetopeners.com.